Privacy Policy gojudi

Introduction and Scope of This Policy

This Privacy Policy is issued by gojudi ("we", "our platform") to all users who register an account, access services or interact with any part of the gojudi platform at gojudi.wine. This document describes our practices regarding the collection, use, disclosure and protection of your personal information.

By registering an account or using the gojudi platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any of the terms contained here, you are advised not to continue using our platform.

Personal Information We Collect

In the course of providing our services, gojudi collects several categories of personal information from users. This collection is done directly from you during the registration process, platform use, or through interactions with our customer support team.

Categories of information we collect include:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport for age and identity verification purposes.
• Contact Information: Email address, mobile number and mailing address where relevant.
• Account Information: Username, encrypted password, login history and user preference settings.
• Financial Information: Deposit and withdrawal records, payment methods used (Touch 'n Go eWallet, DuitNow, FPX, Boost or crypto assets) and transaction history within the platform.
• Technical Information: IP address, device type, operating system, web browser type and session data generated during platform use.
• Activity Information: Game records, bets placed, bonuses used and communication records with the support team.

Purpose and Use of Information

The personal information we collect is used specifically for purposes related to the delivery of gojudi services. We do not process your data for any other purposes not stated here without first obtaining your additional consent.

• Managing account registration and user identity verification to ensure players are aged 21 and above in line with legal requirements.
• Processing deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto assets securely and accurately.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Detecting and preventing fraud, money laundering and platform misuse.
• Complying with legal obligations and regulations imposed on us as an international gambling platform operator.
• Sending you account-related notifications, promotions and relevant policy updates.
• Improving service quality and user experience through anonymous data analysis.

Sharing and Disclosure of Information to Third Parties

gojudi does not sell, rent or trade your personal information to any third party for commercial purposes. However, in certain circumstances, we may need to share your information with the following parties:

• Payment Service Providers: Payment gateway providers such as FPX, Touch 'n Go, DuitNow and Boost require certain information to process your financial transactions.
• Technical Service Providers: Companies that support the technical operations of our platform, subject to strict confidentiality agreements.
• Regulatory Bodies and Law Enforcement: When required by law or a valid court order, we may be required to disclose certain information to the relevant authorities.
• Game Partners: Game software developers such as PG Soft, Pragmatic Play and JILI may receive limited technical data required for game delivery.

In all cases of data sharing, gojudi ensures that receiving parties are bound by confidentiality and data protection obligations equal to or higher than the standards we adhere to.

Use of Cookies and Tracking Technologies

The gojudi platform uses cookies and similar tracking technologies to improve user experience, ensure the platform functions smoothly, and collect anonymous usage statistics that cannot be personally identified.

Types of cookies we use:

• Essential Cookies: Required for basic platform operations such as login session management and account security. These cookies cannot be disabled.
• Preference Cookies: Store your preference settings such as interface language and display preferences for ease of use.
• Analytics Cookies: Collect anonymous data on how users interact with the platform for service improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the gojudi platform.

Data Retention Period

gojudi retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for the period required by applicable legal and regulatory requirements.

Financial and transaction records are typically retained for the period required by anti-money laundering (AML) standards and the international licensing requirements we comply with. These records are important for auditing, verification and regulatory compliance.

Once your account is closed by request or for compliance reasons, your personal information will be retained for the required period before being securely deleted or anonymised in our systems.

Data Security Measures

gojudi implements various technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or accidental disclosure.

• SSL/TLS data encryption for all communications between your device and our servers.
• Two-factor authentication (2FA) available for added protection on user accounts.
• Role-based access controls ensure that only authorised staff can access sensitive data.
• Continuous security monitoring and regular audits of our data storage systems.
• Information security training for all staff who handle user data.
• Incident response procedures in place to address any security breaches promptly.

While we take all reasonable precautions, no data transmission system over the internet can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing it with anyone.

Your Rights Regarding Personal Data

As a gojudi platform user, you have certain rights in relation to your personal information. We respect these rights and will process every valid request within a reasonable timeframe.

To exercise any of the above rights, please contact the gojudi customer support team via live chat or email. We may require identity verification before processing your request in order to protect the security of your account.

Amendments and Updates to the Privacy Policy

gojudi reserves the right to update or amend this Privacy Policy from time to time in line with changes in laws, regulations, industry practices or our platform operations. The latest version will always be published on our official website with a clear effective date.

If the changes made are significant and materially affect how we handle your personal information, we will notify you via an in-platform notification or through the email address registered to your account.

Continued use of the gojudi platform after an amended Privacy Policy takes effect constitutes your acceptance of the latest version. We encourage you to review this page periodically to stay informed about how we protect your personal information.

How to Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how gojudi handles your personal information, our customer support team is ready to assist.

You can reach us via:

• Live Chat: Available 24/7 directly within the gojudi platform, in Malay and English.
• Support Email: [email protected] — we aim to reply to all written enquiries within a reasonable timeframe.

For formal complaints regarding data processing, please state "Data Privacy Complaint" in your message subject line so it can be routed to the responsible officer more quickly.